News & Insights
Tips, stories, and updates from the team revolutionising roadside assistance.
An unsolicited tow truck is a major warning sign in Western Australia. Here's why consent matters and what to do before you agree to anything.
A step-by-step breakdown of the deliberate tactics used to exploit stressed drivers in WA, from the initial pressure to the final inflated bill.
Deliberate misclassification of tows is a common scam. Learn the difference and how to avoid being overcharged.
Refusing to provide a price is a deliberate pressure tactic. This is why it's a non-negotiable red flag.
A clear guide on who has the legal authority to authorise a tow in WA, and the common myths used to pressure drivers.
Debunking the 'insurance will cover it' myth and explaining how drivers become liable for inflated tow bills.
An explanation of how tow companies use storage fees as a primary profit driver after a tow.
Exposing how 'free' tows are monetised through hidden fees like storage, admin, and recovery charges.
A guide to legitimate after-hours towing costs in Perth versus inflated charges used by some operators.
Explaining the difference between a tow and a recovery and how the term is used to inflate bills.
Clarifying that police presence at an accident does not remove a driver's right to choose their tow operator.
A clarification that insurers don't dispatch unsolicited tow trucks and that drivers retain the authority to consent.
A clear explanation of Main Roads WA's authority at incident scenes, focusing on traffic safety not tow selection.
A direct explanation of why some tow operators falsely claim to be dispatched by the police and how to challenge it.
Exposing how vague 'compliance' language is used to intimidate drivers and how to cut through the nonsense.
An explanation of the psychology behind roadside pressure, reframing drivers as targets of a deliberate strategy.
Making it clear that urgency is manufactured by operators and is never a legitimate reason to rush consent.
Positioning the act of rushing as the biggest red flag and what operators gain by removing thinking time.
A hard stance against signing roadside paperwork and how signatures are used to enforce inflated charges.
A list of the exact questions that predatory tow operators want to avoid and why transparency is their enemy.
Word-for-word scripts that drivers can use to shut down pressure from tow operators and regain control.
Step-by-step instructions on how to stop an unauthorised tow before the vehicle departs the scene.
A guide to reduce panic, explaining what rights a driver retains even after their vehicle is attached to a tow truck.
Post-incident guidance for drivers who suspect they've been scammed, focusing on damage control and fees.
Demystifying holding yards and storage locations, and explaining how drivers lose control once their car is taken.
An authoritative explanation of why towing abuse is common in Perth, focusing on systemic issues.
A sharp contrast between the behaviours of transparent, professional tow operators and predatory ones.
A direct list and debunking of the most common lies that drivers will hear from predatory tow operators.
A strong legal framing that reassures drivers they have time to wait, assess, and choose a tow provider.
Positioning the act of calling for advice as the single most important action a driver can take to prevent being scammed.