Question 1

What is Instatow?

Accepted Answer

Instatow is a Perth-based app that connects you to the nearest available tow truck or roadside assistance provider 24/7 across Western Australia. We make getting help fast and straightforward, whether it's a breakdown or heavy machinery transport, with real-time tracking and transparent pricing.

Question 2

How does Instatow work for customers?

Accepted Answer

Simply download the app, enter your location and issue, like a flat tyre or accident, and we'll match you with the closest licensed operator. You'll see the ETA, pricing upfront, and live updates, all without call centre hold times.

Question 3

What areas does Instatow cover in Perth?

Accepted Answer

We cover the entire Perth metro area and regional WA, including Joondalup, Fremantle, Cannington, Rockingham, Midland, Osborne Park, Wangara, Malaga, Morley, Scarborough, and Belmont, plus more, over 150 suburbs in total.

Question 4

Is Instatow available 24/7?

Accepted Answer

Yes, we are available around the clock for emergencies, breakdowns, or any towing need. No matter the hour, our network of professional operators is ready to provide fast assistance.

Question 5

What types of towing services does Instatow offer?

Accepted Answer

We handle everything from emergency towing and tilt tray services to motorcycle towing, heavy machinery transport, long-distance hauls, and insurance-approved tows. Our platform matches your specific need with the right operator and equipment.

Question 6

How quickly can I get a tow truck through Instatow?

Accepted Answer

Most jobs are dispatched in seconds, with tow trucks typically arriving in 15-30 minutes on average within the Perth metro area, depending on traffic and your specific location. You can watch the driver's progress in real-time on the app.

Question 7

Is there a membership fee for using Instatow?

Accepted Answer

No, Instatow is a completely pay-as-you-go service. There are no subscriptions, annual contracts, or hidden membership fees. You only pay for the specific service you need, when you need it.

Question 8

How do I pay for services on Instatow?

Accepted Answer

Payments are handled securely through the app using your credit or debit card. You see the full, transparent price before you confirm the booking, so there are no surprises or hidden fees at the end of the service.

Question 9

What makes Instatow different from traditional towing companies?

Accepted Answer

We are an app-based platform that offers instant matching with the nearest driver, live GPS tracking, and complete price transparency. We eliminate the need for call centres and long wait times, connecting you directly with professional Perth-based operators.

Question 10

Can I track my tow truck in real time?

Accepted Answer

Absolutely. Once a driver is assigned, the app shows their live location on a map, provides an accurate ETA, and includes photo proof of your vehicle being loaded, so you are always informed and in the loop.

Question 11

What should I do if my car breaks down on a busy Perth road?

Accepted Answer

First, pull over to a safe location if possible and turn on your hazard lights. Stay inside your vehicle where it's safest. Then, use the Instatow app to request help. We'll dispatch an operator quickly to get you and your vehicle out of the dangerous situation.

Question 12

Does Instatow work for motorcycles?

Accepted Answer

Yes, we specialise in safe and secure motorcycle towing. Our operators use the correct equipment, like soft straps and wheel chocks, to ensure your bike is transported without any scratches or damage. This service is available 24/7 across Perth.

Question 13

How much does emergency towing cost in Perth?

Accepted Answer

The cost for a standard emergency tow in Perth generally starts from $150 to $250, depending on the distance, time of day, and vehicle type. Our app provides a precise, upfront quote before you book, ensuring fairness and transparency.

Question 14

Can Instatow help with flat tyres?

Accepted Answer

Yes, for sure. Our roadside assistance service includes quick and efficient tyre changes. If you have a roadworthy spare, we can dispatch a provider to change it for you right away.

Question 15

What about jump starts for a dead battery?

Accepted Answer

Yes, a dead battery is a common issue we can resolve quickly. Simply request a jump start through the app, and we will connect you with a nearby operator to get your car started.

Question 16

Does Instatow offer fuel delivery services?

Accepted Answer

Yes, if you have run out of petrol or diesel, you can request an emergency fuel delivery through our app. We will bring enough fuel to get you to the nearest service station without hassle.

Question 17

How do I get help if I'm locked out of my car?

Accepted Answer

Our roadside assistance includes a professional lockout service. Request it in the app, and a technician will be dispatched promptly with the proper tools to safely unlock your vehicle without causing damage.

Question 18

Is tilt tray towing available through Instatow?

Accepted Answer

Yes, tilt tray towing is our standard and preferred method for most jobs. It ensures secure, damage-free transport for all vehicles, including cars, utes, and even lowered vehicles, making it ideal for Perth's roads.

Question 19

What is tilt tray towing and why use it?

Accepted Answer

Tilt tray towing uses a hydraulic tray that tilts down to the ground, allowing your vehicle to be winched on safely. It's the best method for preventing damage, especially for prestige cars, AWDs, or vehicles in tricky recovery spots.

Question 20

Can Instatow tow heavy machinery like forklifts?

Accepted Answer

Yes, no worries. Our network includes operators with specialised equipment for safely towing heavy machinery such as forklifts, bobcats, scissor lifts, and small shipping containers.

Question 21

What about long-distance towing across WA?

Accepted Answer

We offer reliable long-distance and interstate vehicle transport. Our service includes live tracking throughout the journey, so you can have peace of mind knowing your vehicle is safe and on its way.

Question 22

Is Instatow approved for insurance towing?

Accepted Answer

Yes, we are a trusted partner for many major Australian insurers. You can request an insurance tow through the app, and we will provide all the necessary documentation to streamline your claim.

Question 23

How does Instatow work for trade and workshop towing?

Accepted Answer

Workshops and trade businesses use our platform for reliable and efficient vehicle pickups. You can book jobs through the app or our dedicated business portal for seamless drop-offs directly to your workshop bay.

Question 24

Can I use Instatow for car relocation or transport?

Accepted Answer

Spot on. Our service is perfect for scheduled vehicle transport. Whether you are moving house, relocating an office, or need a vehicle you purchased online transported, we offer a reliable and scheduled service.

Question 25

What special care is taken for prestige and luxury cars?

Accepted Answer

Our verified operators use modern flatbeds or tilt trays with extra padding and soft straps. They are experienced in handling high-end vehicles to ensure a completely damage-free and confidential service.

Question 26

How do I request roadside assistance in the Instatow app?

Accepted Answer

It's simple. Open the app, select 'Roadside Assistance' from the service menu, choose your specific issue (e.g., flat tyre, jump start), and confirm your location. Help will be en route in minutes.

Question 27

What if I'm in an accident, does Instatow respond?

Accepted Answer

Absolutely. We provide professional accident towing services. Our operators are trained to safely recover your vehicle and can coordinate with emergency services on the scene if required.

Question 28

Are Instatow providers licensed and insured?

Accepted Answer

Yes, every operator in our network is fully licensed, insured, and thoroughly vetted to meet Western Australian safety and industry standards, so you can be confident you are in good hands.

Question 29

How transparent is the pricing on Instatow?

Accepted Answer

Our pricing is 100% transparent. You will see the full, final quote in the app before you confirm the booking. This price includes any after-hours or distance-based fees, so there are absolutely no surprises.

Question 30

What are after-hours towing rates like in Perth?

Accepted Answer

After-hours jobs typically include a surcharge, which can increase the price by about 20-50% compared to standard daytime rates. However, we always show this clearly in your upfront quote.

Question 31

Does Instatow cover regional areas outside Perth?

Accepted Answer

Yes, our network extends across Western Australia, providing long-distance transport and roadside assistance to regional centres like Bunbury, Geraldton, and Kalgoorlie.

Question 32

Can I cancel a tow request after booking?

Accepted Answer

Yes, you can cancel a request directly through the app. If the tow truck has not yet been dispatched or is not already en route, there is no charge. A small cancellation fee may apply for late cancellations.

Question 33

What documents do I need for a tow?

Accepted Answer

Generally, you will only need your driver's license for identification and the vehicle's registration details. Our app aims to make the process as paperless as possible.

Question 34

Is there a weight limit for towing with Instatow?

Accepted Answer

For standard vehicles, there is no common weight limit. For heavy machinery over 3.5 tonnes, please specify the weight in your request so we can dispatch the appropriate specialist equipment.

Question 35

How does Instatow handle breakdowns in the Perth CBD?

Accepted Answer

We use a smart dispatching algorithm to navigate city traffic efficiently. Our local drivers know the CBD's one-way streets and clearways, ensuring quick arrival times even during peak hour.

Question 36

What tips do you have for safe driving to avoid breakdowns?

Accepted Answer

We recommend performing regular vehicle maintenance, checking your tyre pressure and fluid levels before long trips, and keeping the Instatow app on your phone, just in case.

Question 37

Can Instatow tow electric vehicles (EVs)?

Accepted Answer

Yes, our operators are trained to handle electric vehicles safely, using correct procedures to protect the battery and electrical systems during transport.

Question 38

What's the process after my vehicle is towed?

Accepted Answer

Upon completion of the tow, you will receive a digital job report in the app. This report includes drop-off confirmation photos and a receipt, which you can easily share with your mechanic or insurer.

Question 39

Does Instatow offer storage for towed vehicles?

Accepted Answer

Yes, some of our partners offer secure storage yards. If you require storage, you can request it in the app, and we will coordinate a suitable spot for your vehicle.

Question 40

How do I contact support if the app has an issue?

Accepted Answer

You can use the help button within the app or email our Perth-based support team directly at support@instatow.com.au. We pride ourselves on responding quickly to all inquiries.

Question 41

Is Instatow suitable for commercial fleets?

Accepted Answer

Yes, our platform is tailor-made for commercial use. Our business portal helps automate dispatches, track all jobs in one place, and provides detailed analytics to help cut costs and improve efficiency.

Question 42

What integrations does Instatow have for fleet software?

Accepted Answer

We offer API integration capabilities for common claims management, fleet management, and telematics systems. Please contact our business team to discuss a custom setup for your needs.

Question 43

How accurate is the ETA in the app?

Accepted Answer

Our ETAs are very accurate thanks to live GPS tracking. While unexpected Perth traffic can sometimes cause delays, the map is updated in real-time to give you the most current arrival time.

Question 44

Can I request a specific tow truck type?

Accepted Answer

Yes. When you create a booking, you can specify the type of truck you need, such as a tilt tray, flatbed, or a heavy-duty vehicle, to ensure it matches your requirements.

Question 45

What if my tow takes longer than expected?

Accepted Answer

If a job requires additional time or services, like extensive winching, the operator will communicate this with you. Any extra charges will be quoted fairly and transparently.

Question 46

Does Instatow work offline?

Accepted Answer

The app requires an internet connection to make a booking and for live tracking. However, you can prepare your details offline and call our support line for assistance if you are in an area with no signal.

Question 47

Are there discounts for repeat customers?

Accepted Answer

We value our loyal customers and occasionally run promotions and offer discounts. Keep an eye on your app notifications and our social media channels for the latest deals.

Question 48

How eco-friendly are Instatow services?

Accepted Answer

We are committed to reducing our environmental impact by partnering with operators who use efficient routing to save fuel. We are also in the process of piloting electric tow trucks in our network.

Question 49

Can I rate my tow driver after the job?

Accepted Answer

Yes, absolutely. After each job, you will be prompted to leave a rating and feedback in the app. This helps us maintain high service standards across our entire network.

Question 50

What happens if I need a tow in bad weather?

Accepted Answer

Our network is fully equipped to operate in all weather conditions. Our experienced drivers are trained to handle towing safely in rain, wind, and other adverse weather.

Question 51

How do I become a tow provider for Instatow?

Accepted Answer

You can apply by visiting the 'For Providers' page on our website. The process involves getting vetted and onboarded, after which you can start receiving job requests immediately.

Question 52

What benefits do providers get from joining Instatow?

Accepted Answer

Providers get access to a steady stream of jobs through our smart dispatching system, receive instant payments, and benefit from joining our network with no upfront costs. It's a simple way to tow more and earn more.

Question 53

Do providers need special equipment for Instatow?

Accepted Answer

The equipment required depends on the jobs you want to accept. We match your vehicle type, such as a tilt tray or heavy-duty rig, to the appropriate job requests in the system.

Question 54

How does payment work for providers?

Accepted Answer

Payments are sent directly to your nominated bank account after a job is completed. Our system provides a transparent breakdown of earnings for each job, so you always know your take-home pay.

Question 55

Can providers set their own rates on Instatow?

Accepted Answer

Our platform uses a standardized pricing model to ensure fairness and competitiveness across Perth. Providers confirm the quote for each job before accepting, keeping the system transparent for everyone.

Question 56

What's the vetting process for new providers?

Accepted Answer

Our vetting process includes a thorough check of your licenses, insurance certificates, and professional background. We may also require a trial period to ensure our high safety and service standards are met.

Question 57

How many jobs can a provider expect weekly?

Accepted Answer

The number of jobs varies based on location and demand. However, active providers in busy Perth suburbs often receive 10-20+ jobs per week, as our app ensures a steady flow of work.

Question 58

Does Instatow provide leads outside peak times?

Accepted Answer

Yes, our network operates 24/7, which means there is a consistent demand for jobs, including nights, weekends, and public holidays, providing a steady stream of work.

Question 59

Can providers track earnings in real time?

Accepted Answer

Yes, the provider dashboard includes features to track completed jobs, review payouts, and access analytics to help you monitor and grow your business.

Question 60

What support does Instatow offer providers?

Accepted Answer

We offer a dedicated, local support team to answer your questions, provide app training, and assist with any issues. We also help market your service to fill your schedule.

Question 61

Are providers required to use the app?

Accepted Answer

Yes, the app is the central hub for receiving job offers, navigating to customers, communicating updates, and processing payments. It's designed to make your job easier.

Question 62

How does Instatow handle disputes between providers and customers?

Accepted Answer

We act as a fair mediator. Our support team uses the job report, which includes photos and timestamps, to review the situation and find a quick and fair resolution.

Question 63

Can providers specialise in certain tows?

Accepted Answer

Yes, absolutely. You can flag your specialisations, such as motorcycle towing, heavy machinery, or prestige vehicles, to receive targeted job matches that suit your equipment and expertise.

Question 64

What's the cancellation policy for providers?

Accepted Answer

We require minimal notice if you can't complete a job you've accepted. However, repeated cancellations can affect your priority rating in our system to ensure fairness for all providers.

Frequently Asked Questions