Who should be my very first phone call after a car accident?

After ensuring everyone is safe and calling 000 if needed, your first call should be to your insurance company's 24/7 claims line. They are your best source of immediate advice.

What if I can't get through to my insurer?

Your next call should be to a trusted, transparent towing service like InstaTow, where you can get a fixed price and a vetted driver without any roadside pressure.

Why is making a phone call so effective at stopping a scam?

It breaks the scammer's momentum. It gives you a moment to pause and think, and it brings in a rational, third-party voice, which is the last thing a predatory operator wants.

What if the tow driver tries to stop me from making a call?

This is a massive red flag. It proves they do not want their offer scrutinised. Firmly state that you are making a call before you decide anything.

Can this one call really save me thousands?

Yes. By getting advice or a fixed quote, you avoid agreeing to a tow that could lead to an inflated bill, storage fees, and other hidden charges that can easily run into the thousands.

The One Phone Call That Can Save You Thousands After an Accident

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After a car accident in Western Australia, you will be surrounded by noise and confusion. In that moment, the single most important action you can take is to make one phone call. Who you call, and when you call them, can be the difference between a smooth process and a financial disaster costing you thousands of dollars.

That first phone call is your lifeline. It is how you get advice, restore control, and protect yourself from the predatory operators who thrive on your stress.

Why This Phone Call is So Critical

At an accident scene, you are vulnerable. Predatory tow operators know this. They will approach you with a practiced script of pressure and misinformation. They want to be the only voice you hear. They want you to make a decision based on their urgency, not on your own terms.

Making a phone call breaks this cycle. It achieves two things instantly:

It creates a pause. It stops the operator’s momentum and gives you a crucial moment to think, away from their direct pressure.
It brings in a trusted advisor. It introduces an external, rational voice into a chaotic situation.

Who You Should Call

You have two primary options for this first, critical call.

Option 1: Your Insurance Company
This is the best choice if you have comprehensive insurance. Call their 24/7 claims hotline. They will guide you through their approved process, advise you on tow arrangements, and document the incident from the start. This ensures that any tow is done within their guidelines, preventing billing disputes later.

Option 2: A Trusted Towing Platform like InstaTow
If you can’t reach your insurer, or if you don’t have comprehensive cover, your next call should be to a service that guarantees transparency. When you call InstaTow, you get:

A clear, fixed price upfront.
A vetted, professional driver.
A chosen, safe destination.

This call achieves the same goal: it bypasses the unsolicited operators at the scene and puts you in control of a transparent process.

The Call a Scammer Does Not Want You to Make

A predatory operator will do everything they can to stop you from making this call. They will tell you there’s no time, that the police need the road cleared, or that they have already been authorised. These are all tactics designed to keep you isolated and under their influence.

Recognise this for what it is. Your desire to make a phone call is a direct threat to their scam.

Make the Call Before Anything Moves

Before you sign anything, before you hand over your keys, before you agree to anything, make one call. It is the smartest, safest, and most powerful action you can take.

It is how you turn a moment of vulnerability into a moment of control.